Delivery

Where and how much

• Karachi: Rs 300
• Lahore: Rs 300
• Islamabad & Rawalpindi: Rs 350

Delivery is free on orders of Rs 7,500 or more. We do not deliver outside these cities at the moment.

Choosing a date

Any open date from tomorrow up to a year ahead. Order by 6 pm Pakistan time for delivery the next day. After that, the earliest date is the day after tomorrow. A few items are made to order and need more notice, such as cakes, which need two days. The product page shows the earliest date for each item. On a small number of dates, such as public holidays, we may be closed, and those dates are crossed out on the calendar.

Everything in one order arrives together. Some items are only delivered in some cities: their page says where, and checkout tells you if something in your bag cannot go to the city you chose.

Choosing a time

• Morning: 10 am to 1 pm
• Afternoon: 1 pm to 5 pm
• Evening: 5 pm to 9 pm

We deliver within your chosen window, but we cannot promise an exact minute. Traffic and weather can occasionally cause delays, and we will call if that happens.

Priority orders

For Rs 900, a priority order:

• is prepared first on your delivery date,
• goes out on the first van of your chosen time window,
• gets a confirmation call the day before, and
• can be placed as late as 10 pm for delivery the next day.

Priority is not same-day delivery, and the earliest possible date is still tomorrow.

If no one is home

The rider will call the recipient and then you. Where possible we will leave the order with a neighbour or at reception, with your agreement, or re-deliver it. See the refund policy for what happens if an order cannot be delivered.

Keeping it a surprise

We only contact the recipient to arrange delivery, and we never mention prices. If you ask to stay anonymous, we will not tell them who sent it.