Questions

No. We do not offer same-day delivery. The earliest date is tomorrow, if you order before the cut-off.

Up to a year. Choose the date at checkout. We make your order for that date, not on the day you placed it.

Karachi, Lahore, Islamabad & Rawalpindi. A few items are only delivered in some cities: their page says where, and choosing your city at the top of any category shows only what we can bring there.

For Rs 900, your order is prepared first and goes out on the first van for your chosen date and time, and we call you the day before. It also keeps tomorrow open for later in the evening.

Yes. Enter your overseas phone number at checkout and pay online if that option is shown. The recipient must be in one of our delivery cities.

Very close. Flowers are natural and vary by season, so if one is unavailable we use one of equal or higher value in the same colours. Other gifts are as pictured, though the wrapping can change.

Yes. Add everything to your bag and it arrives together, on the same date and in the same time window. Combos are ready-made pairings if you would rather we choose.

Choose an amount and we email the card on the day you pick, with your message. They spend it on anything in the shop, over one order or several, for 12 months. You get the code as well, in case you would rather give it yourself.

Choose your gifts, and at checkout open "Have a gift card?" and type the code. If it covers everything, there is nothing more to pay. If not, pay the rest in the usual way. What is left stays on the card. See what is left at any time on the gift card balance page.

Try the gift finder: three quick questions about who it is for, the occasion and your budget, and it shows the gifts that fit.

Yes. On Build a box, choose flowers, gifts and a card, pick the box, and we pack everything together and deliver it on your date.

Yes. Save the date on the date reminders page and we email you a week before, every year. Every email has a link to stop them.

Yes, for a team, clients or an event. Send a request from the corporate gifting page and we reply with ideas and one quote, usually within a working day.

[Say where your devices come from, for example new and sealed from an authorised distributor, and whether a brand warranty comes with them.]

Tell us within 7 days of delivery, with a short video of the fault if you can. We check it and replace it or refund you. See the refund policy for the details.

Toys with small parts are not suitable for children under three. If you are not sure, message us with the child's age before you order and we will tell you which toys suit them.

Unworn jewellery in its original packaging can be returned within 7 days of delivery if it is not what you ordered or is damaged. Earrings cannot be returned once worn, for hygiene reasons.

See our payment options page for the methods currently available. All prices are in Pakistani rupees.

No. Online payments are entered on our payment provider's page, and we never see your card number.

No, unless you choose cash on delivery, in which case the rider will ask them for payment. For a surprise, choose another method.

Yes, free of charge, up to 24 hours before delivery. Contact us with your order number.

Yes, up to 24 hours before delivery, for a full refund. Later cancellations depend on how far along your order is. See the refund policy for details.

Send a photo within 24 hours of delivery and we will replace it or refund you.