Privacy policy

This policy explains how [Registered business name], [Business address in Pakistan], uses personal information collected through this site and when you contact us. For questions or requests, write to [Email] or call +92 333 2490444.

What we collect

• When you order: your name, email, phone number and any notes you add.
• About the recipient: their name, phone, address and your card message. Please only give us details you are entitled to share for delivering a gift.
• Payment: the method used, its status and a reference from the payment provider. We do not receive or store full card numbers or wallet PINs.
• When you contact us: your name, email, phone number and message, and any photo you send about an order. A request for a corporate quote also holds your company, how many gifts, your budget, dates and cities.
• Gift cards: the buyer's name, email and phone, the name and email of the person it is for, the message, and the card's code, balance and the orders it was spent on.
• Technical: basic server logs, such as IP address and pages requested, used to keep the site secure and working.

Why we use it

To make and deliver your order, contact you or the recipient about delivery, take payment, answer your questions, prevent fraud and abuse, and keep the records that the law requires.

Gifts and card messages

The people who prepare your order and the rider who delivers it see what they need for that job: the recipient's details and, for the person writing it, your card message. If you ask to stay anonymous, we do not tell the recipient who sent the gift, unless the law requires us to.

Reviews

A day after delivery we may email you once to ask for a review. If you write one, we publish your rating, your words, the name you choose and your delivery city. Reviews stay up after your other details are erased, unless you ask us to remove them. Each request has an unsubscribe link.

Offers and reminders

We only send these if you ask for them: by ticking the box for the welcome offer, by saving a date on the date reminders page, or by pressing "Remind me" after an order. A date reminder holds your email, the day and month, what the day is and the name you gave it. Every such email has an unsubscribe link, and using it deletes your reminders and removes your email address, keeping only a scrambled version so that a welcome code cannot be claimed twice. You will still receive emails about orders you place.

A welcome code is for a first order. When one is used, we check whether the email address or phone number on the order has ordered from us before. Signing up an address that already has a code does not show that code again or change its email choices, because whoever typed it may not own it.

Back in stock

If you ask us to tell you when a sold-out product is back, we keep your email address for that product only. We email you once when it can be bought again, and then delete your address from the list. If you have asked us not to email you, we do not add it.

Sending a gift card

We email the card to the address the buyer gives, on the day they choose, with their name and message. If money is still on the card a month before its last day, we email that address once to say so. Please only give an address you are entitled to share for sending a gift. The person who receives it can ask us about their details at any time.

WhatsApp and phone calls

If you message us on WhatsApp, or we message you there about your order, WhatsApp also handles that conversation under its own privacy policy. We only use your number to talk to you about your order or your question.

Who we share it with

• Delivery riders and couriers: the recipient's name, phone and address.
• Payment providers: what they need to process your payment.
• Our hosting and email providers, who process data on our behalf.
• Authorities, where the law requires it.

We do not sell personal information.

Where it is kept

The site and its records are kept on servers run by [Hosting provider] in [Country where the servers are], which may be outside Pakistan. We use providers that protect the information and only handle it on our instructions.

Stopping abuse

To stop abuse, such as someone guessing discount codes or gift card codes, or flooding a form, we count recent attempts from each internet address for a short time. These counts are held only in the server's memory and are not stored. For staff sign-ins we keep a record of each attempt, with its internet address, for 30 days.

Cookies and storage

This site does not use advertising or analytics cookies. Your bag, delivery plan, any welcome code and whether you have seen our pop-ups are kept in your own browser. Details you type at checkout are kept in the browser tab until you close it, so that a refresh does not lose them. If you choose a delivery city, a small cookie remembers it for six months so that the shop shows what can be delivered there; it holds only the city. If you choose a currency to see prices in, another small cookie remembers it, and holds only the currency. Staff who sign in to the admin area use one essential cookie.

How long we keep it

We erase personal details on finished orders after 12 months, together with the emails we sent about them, and contact messages after 12 months. We keep order numbers, dates and amounts for accounting and tax records. A welcome offer sign-up keeps your email address until you unsubscribe, and a date reminder until you stop it. Names and contact details on a gift card are erased 12 months after it was bought, once it is used up, expired or cancelled; its number, amounts and dates are kept for the accounts.

Security

The site is served over an encrypted connection, staff access is protected, and we limit who can see personal information. No system is perfectly secure, and we will take prompt action and tell those affected where appropriate if a serious incident occurs.

Children

Orders should be placed by adults. We do not knowingly collect information from children, other than a recipient's name and address when a gift is sent to them.

Your choices

You can ask us to show, correct or delete your information, or ask a question about how we use it, by writing to [Email] or calling +92 333 2490444. You can stop offers and reminders at any time with the link in any such email. We may need to keep some records where the law requires it. Recipients may also contact us about their details.

Changes

We will update this page when our practices change, and revise the date at the top.