Terms & conditions

These terms apply when you order from Elite Florist, a business operated by [Registered business name] (NTN [NTN]), [Business address in Pakistan]. By placing an order you agree to them.

Orders

An order is confirmed when we have accepted it and, where you pay in advance, received payment. We may decline an order that we cannot fulfil, such as one with an address outside our delivery cities, and will refund anything you have paid.

Prices

Prices are in Pakistani rupees. The total shown at checkout, including delivery and any priority fee, is the amount you pay. If a price is clearly wrong because of an error, we will contact you before fulfilling the order, and you may cancel for a full refund.

Discount codes

One code can be used on each order. A code takes money off the items, not delivery or priority fees, and cannot be exchanged for cash. Each code we publish says what it takes off and may have a minimum order, start and end dates, a limit on how many times it can be used, or be for a first order only. If an order using a code is refunded in full, the use goes back to the code.

The welcome code gives 10% off the items in your first order, if it is Rs 3,000 or more, up to Rs 1,500. It cannot be used on an order from an email address or phone number that has ordered from us before.

Gift cards

E-gift cards are sold for Rs 1,000 to Rs 50,000 and are emailed to the person they are for, on the day the buyer chooses. A card can be spent once it is paid for, on anything sold on this site, over one order or several, until it runs out. The buyer also receives the code.

A card can be used for 12 months from the day it is paid for, or from the day it is sent if that is later. The last day is shown in the email and on the balance page, and if money is still on the card a month before, we email the person it was sent to once to say so. Whatever is left after that day cannot be spent.

One gift card can be used on each order, alongside a discount code if you have one. If the order costs more than what is left on the card, you pay the rest in the usual ways. Gift cards cannot be exchanged for cash, except where the law requires it.

If an order paid with a gift card is cancelled or refunded, the gift card part goes back on the card. A card bought by mistake can be cancelled for a full refund within 14 days of payment, as long as none of it has been spent.

Treat the code like cash: anyone who has it can spend the card. If it is lost or was sent to the wrong address, contact us with the gift card number and we will help, including cancelling it and sending a new card for what is left, where none of it has been spent by someone else.

Delivery

We deliver in Karachi, Lahore, Islamabad & Rawalpindi on the date and time window you choose. Some items are only delivered in some cities, as shown on their page. We do not offer same-day delivery. Delays caused by events beyond our reasonable control, such as severe weather, road closures or civil disruption, may occur. We will tell you as soon as we can and offer a new date or a refund.

Please give an accurate address and a working phone number for the recipient. See our delivery guide.

Priority orders

A priority order receives first handling and first dispatch within its chosen date and window, and a confirmation call. If we fail to provide priority handling, we will refund the priority fee of Rs 900. Priority does not guarantee an exact time.

Flowers

Flowers vary in colour, shape and bloom stage. Pictures are a guide. If a flower or item is unavailable, we will use one of equal or higher value and similar style, or refund it if you prefer.

Devices and accessories

Each device and accessory is sold as described on its page. [State whether devices are new and sealed, where they come from, and who honours the warranty: the brand, its authorised distributor or us.] Keep the box and the order email, because a warranty claim may need them.

Toys

Toys with small parts are not suitable for children under three, and young children should play under supervision. If you are unsure whether a toy suits a child, ask us before ordering.

Jewellery

[State what your jewellery is made of, for example fashion jewellery, silver or gold, and whether precious metal is hallmarked.] Pictures are a guide to size and colour.

Food and allergies

Our cakes and chocolates may contain or have come into contact with common allergens, including egg, milk, wheat, soya and nuts. Tell us about allergies in the order notes before ordering. We cannot guarantee that any item is allergen-free.

Payment

See payment options. For cash on delivery, the person receiving the order is asked to pay the full amount. If payment is refused, the order may be returned.

Cancellations and refunds

See our cancellation and refund policy.

Reviews

Only customers with a delivered order can leave a review. We do not pay for reviews, change their wording or remove them for being negative. We may decline abuse, personal details, spam or anything not about the order. Tell us if you want yours removed.

Acceptable use

You may not use this site for fraud, send unlawful or abusive card messages, or try to disrupt the site. We may decline to write a card message that we consider abusive or unlawful.

Our content

The text, images and designs on this site belong to us or our licensors. Please do not copy them without permission.

Your rights and governing law

Nothing in these terms limits any right you have under the consumer protection law that applies to you. These terms are governed by the laws of Pakistan, and disputes are subject to the courts of [City], without affecting any right you may have to approach a consumer court.

Contact

[Email], +92 333 2490444, [Business address in Pakistan].